Mari FAQs.

Due to the nature of Qt libraries, which are not created by Apple, we can only offer limited support for Mari versions on macOS. As such, updating the macOS version of Mari required extra development time to ensure a quality user experience and we were unable to make a macOS build of 4.x in any version prior to Mari 4.6v2.
 

As Mari 4.8 and 5.0 move onto the 2020 VFX Reference Platform, we will no longer be able to support macOS beyond the Mari 4.7 line. For more information on this change, please see the following Knowledge Base Article
 

There are three options for purchasing Mari.

Individual subscription

You can pay for Mari on a subscription basis. Mari Individual Subscription is an annual entitlement to Mari for a single, named user: the license can be used by that user only. As Mari Individual Subscription access is tied to an individual person, it’s most suited to those working freelance or in small companies where only one person will be using the software. You can buy Mari Individual Subscription through our online store - see the product page for current pricing.

Studio subscription

Our new subscription model for studios provides node-locked or floating licenses for a lower cost than our previous perpetual license mode. You can purchase a license online by contacting sales or through a reseller.

Rent by the quarter
 

You can rent Mari by the quarter. If you take this payment option, you get all the benefits of a perpetual license during the period of time you’re renting (whether one quarter or several). You can choose between a node-locked or floating license. This option allows you to scale up as needed - it's the best choice for companies that are looking to scale up for a limited time.

If you are looking to place an order and need some assistance, or have any questions or issues regarding a Mari Individual Subscription or maintenance order, contact us. For technical support relating to the activation or installation of your license, visit the Support Portal.

An individual subscription of Mari is an annual entitlement to Mari for an individual user. Mari Individual Subscription requires the Mari license to be assigned to a single ‘named’ user. The license can then only be used by that named user. As Mari Individual Subscription access is tied to an individual person, it is most suited to those working freelance or in small companies where only one person will be using the software.

• You’ll receive every update and new release while your contract remains valid, as soon as it’s available.
• Login-based licensing lets you work on any machine, without the need to go through a manual license transfer process.
• Subscription customers receive exclusive full access to our support teams by email, year round.
• Access to beta programs and exclusive technology previews let you stay ahead of the pack.

Yes, you can buy Mari on subscription for teams or shared usage. If you are looking to buy Mari for your team, you can buy the Studio Subscription.

No. We plan on honoring our existing deals and allowing studios who are using perpetual or maintenance licenses to continue with no expectation for them to change to Studio Subscription.

If you stop paying for your subscription and it expires, you no longer have access to the toolset. This includes beta programs and product support.

Mari Individual can be purchased on either an annual or monthly basis. Annual subscription is the best value option if you think you’ll use the product for most of the year.

Yes. Since Mari Individual Subscription is for individuals, there’s only the option to purchase one license per user.

Yes, anyone who purchases subscription may cancel their subscription within 14 days of the original purchase for a full refund. After 14 days there is no option to cancel, but you can stop your auto-renewal at any time prior to your subscription term expiry date.

If you have an existing Mari perpetual license and you purchase Mari Individual Subscription, you’ll retain the right to use your perpetual license. If you let your subscription lapse, the version of Mari you’ll have access to is the version your perpetual license was at prior to purchasing Mari Individual Subscription.

Yes, but you’ll need to authorise your Mari Individual Subscription from Mari 3.3v1 or later. Once a device is authorised, you'll be able to run older versions of Mari.

Yes. Each Mari Individual Subscription is set to renew automatically after the one initial term. There is an option to stop your auto-renewal at any time prior to the expiry of the term.

At any time up to 72 hours before the expiration of your current term, you can prevent your subscription from automatically renewing by logging into your My Account area of the website and selecting ‘Stop auto-renewal’ next to the subscription you no longer wish to renew. You will continue to be charged monthly installments for the remainder of the 12-month term you have purchased, but at the end of that period, your subscription will not renew and you will not be charged any further payments. To reactivate your license once your term expires, you’ll need to purchase a new subscription. Please consult the Support & Maintenance policy for details.

Yes, you’ll receive an email reminder 30 and 60 days prior to the end of your subscription term.

No, unfortunately this payment option is not currently available.

We encourage you to buy Mari Individual Subscription through our online store. However, in special cases you will be able to buy Mari Individual Subscription direct from our sales team. Resellers will not be selling Mari Individual Subscription at this time.

Foundry’s Education Collectives are already available as an annual payment and license term. Mari Individual Subscription is not available separately for education.

No, at this time there are no plans to sell subscription for the Collectives.

Yes, technical support via email is available exclusively for customers with valid Mari Individual Subscription licenses. You should visit our Support Portal to get help.

Yes. Mari Individual Subscription is a login-based license and you will need to connect to the internet when first logging in to a new machine, and thereafter at least once every 30 days.

The primary difference between the two products is that Mari Subscription is not restricted to a single license per user and is therefore suitable for both individuals and teams, while Mari Individual Subscription is specifically suited to those working as freelancers or in small businesses where only one person needs access to Mari.

 At this time, a login-based license for Mari is only available through Mari Individual Subscription and Mari Studio Subscription.